As an integral part of the UK Office team, the Customer Support Administrator will dedicate their time with the Customer Service team as well as carry out some Marketing Coordination for the Field Team and UK Clients.
The position requires an excellent telephone manner, methodical approach, conscientious mindset, and hardworking attitude. The right candidate must be reliable and flexible, as well as adaptable to a wide range of activities and responsibilities.
Experience Requirements
1. Positive attitude, proactive team player
2. Experience in customer liaising within a Sales focused environment
3. Must be a very organised and hardworking individual
4. No previous trade marketing experience necessary, however must be willing to learn
5. Proficient in Microsoft Office, particularly Microsoft Excel, Word & PowerPoint
6. Familiarity with SAP or similar software management processes would be a plus
7. Ability to take ownership of given projects
8. Experience as a director's assistant or in an admin role is helpful
Customer Service and Marketing Administration
1. Answering inbound telephone calls & filtering inquiries to the relevant department
2. Creating new accounts on SAP and linking new orders upon receipt of credit application forms
3. Providing support to our Field Based Sales Agents
4. Replying to customer correspondence by phone and email
5. General office administration
6. Organising digital marketing materials needed for Sales Teams and UK independent and Key accounts, working with a local graphic designer
7. Organising and sharing new campaign images/videos and promotions with Sales teams, selected UK accounts, and Trade press
8. Updating seasonal campaign image assets of all marketing material and company stationery
9. Liaising with Brand and marketing teams based at our head office in Italy
10. Providing support for any Ad Hoc tasks
General Duties
1. Processing customer returns
2. Accepting and posting out new orders to independent customers
3. Supporting internal team members with daily duties when required
Job Info
Job Title: Customer Support
Company: Interaction Recruitment
Location: Milton Keynes, Buckinghamshire
Posted: Jan 8th 2025
Closes: Feb 8th 2025
Sector: Customer Services
Contract: Permanent
Hours: Full Time
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