Job Description
Job Title: Build Engineer
Location: Midlands
Job Type: Full-Time (40 hours per week) (Hybrid)
Salary: £27,295
Job Summary:
Airband are recruiting for a 1st line Support Desk Technician working out of our Droitwich office.
The role will report directly into the Support Desk Team Leader within a high performing support team on our busy support desk. You will be responsible for diagnosing and fault finding on the Airband network and customers equipment in order to resolve customer enquiries and faults raised on the support ticketing system.
Responsible for supporting Airband customers, dealing with technical queries and reported faults, remote diagnostics, programming and problem-solving using cloud based diagnostic software – Solar winds, Samknows and cnMaestro.
The successful applicant must have experience working on a busy support desk resolving customer enquiries both over the phone and via e-mail, have knowledge of Wireless, VoIP, Cloud Voice connectivity, networking and routers.
Skills:
• Strong communication & IT skills.
• Organised and Self-Motivated.
• Ability to use own initiative to problem solve in a calm and logical way.
• Ability t...