Customer Support - At Springbok, customers are at the heart of everything that we do. We know not everything always goes to plan so it's important that we fix any issues as quickly as possible. We are looking for a knowledgeable and experienced Customer Support to join our very successful team here in our Manchester office. What the role of a Customer Support involves: Reporting directly to the directors, you will be the fist point of call for customers general queries and complaints. You will be proactive in your approach, assisting all customers with excellent service standards. As customer support you will be on hand to help and assist in resolving any issues that may arise on the customer journey. The role Customer support role will include; - Daily contact with customers. - Investigating any customer related issues and problem solving. - Liaising with various departments through the business. - Update and maintain notes on our CRM system. - Offering proactive customer support - Organising your own daily workflow. - Negotiation and Objection Handling skills are key. A Few Things About You: - You will be able to listen effectively. - You will be able to communicate clearly. - You will already have experience in delivering outstanding customer service. - You can problem solve. - You will be extremely organised, our business is very fast paced - You will be driven by targets and take control of your own personal development. Customer Support- What`s in it for you? - Regular incentives such as days/nights out including the grand national and more. - Opportunity to secure good investment properties with an onsite investment manager that will help you along the way. - Career progression into other departments / management roles through the business. - Shares options in the business. About the company Springbok Properties are an innovative property company, who offer a range of services to UK residential property homeowners who are looking to sell. Based on the premise of speed, excellent customer service and efficiency, Springbok have a clear vision to be the UKs market leader in the fast sale property industry. Salary : £24,000.00 Working Pattern : Monday to Friday 9:00 – 5:30pm Supplemental pay types : Performance bonus Ability to commute/relocate : Manchester, M32 0RS: we are close to many commute routes with easy transport access by tram, bus and train.