Job Description
The Role:
Receiving and unpacking samples for testing, then inputting detailed accurate information onto a Laboratory Information Management System (LIMS). Sending the final test report to customers and any additional administration supporting the customer services team.
Main Duties:
* Booking-in of testing samples ensuring the accuracy of information on our database including uploading of images.
* Acknowledging receipt of samples to our clients and providing them with an estimated delivery of the testing report.
* Organising and processing of samples that need to be sub-contracted to other test houses.
* Daily sending of completed testing reports to clients and the updating of web portals.
* Logging all non-conformance requests from clients and raising any technical queries in relation to specifications with our commercial team.
* Creating, updating and maintaining our standard operating procedures for the booking-in of samples for our Laboratory Information Database.
* Day-to-day management of the department emails which includes general internal queries.
* Making amendments to documentation and the database following a technical review of testing requirements.
* Creating customer contact details and distribution lists within our Customer Relationship Management (CRM) System.
* Performing any other reasonable duties to to support the department and wider team during busy periods, this may include the returning of samples and sample preparation.
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