Customer Service & Sales Executive
Location: Runcorn
Salary: £25,000 - £30,000 depending on experience + other benefits
Our market-leading client is looking to secure the services of a new Customer Service & Sales Executive to join their team in Runcorn. Reporting to the Commercial Operations Manager, the Customer Service and Sales Executive will be responsible for the sales order process in relation to existing traditional customer sales, including maintaining filing and accounting systems. You will manage customer enquiries and identify potential sales opportunities, escalating to the Business Development Manager where relevant.
Other duties of the Customer Service & Sales Executive role include:
1. Ensure that customer invoices are produced on the despatch of stock and that all relevant information required to ensure payment of the invoice is captured.
2. Deal appropriately with customer complaints, manage, resolve and escalate as appropriate, as set out by the relevant internal business processes.
3. Responsible for the issue of customer price lists following relevant information from Business Development Managers, ensuring that the price lists held in the company accounting system are accurate and up to date.
4. Maintain and update sales ready reckoners, reviewing updates with the Commercial Manager.
5. Responsible for effective credit control processes and procedures, achieving targets for the payment of customer invoices.
6. Processing customer receipts through the finance system and highlighting any customers who will fall outside of credit insurance terms.
7. Assist with reflective and traffic related stock, maintaining minimum and maximum stock levels, contributing to accurate forecasting of stock levels and escalating potential issues with regards to obsolete or overstock where appropriate.
8. Liaise with the Materials Manager to ensure customer delivery timescales and expectations are met, providing regular communication with internal and external customers.
9. Co-ordinate employee credit card and cash expenses, including mileage records and repayments.
10. Produce spreadsheets and reports for analysis as required, including but not limited to; daily sales report, monthly sales report, monthly stock min/max report, customer sales and volumes reports.
11. Assist with company Health and Safety requirements.
12. Assist with company ISO9001 and ISO14001 requirements.
Skills & experience required of the Customer Service & Sales Executive role:
1. General customer service and office administration experience.
2. Good oral and written communication skills.
3. Excellent organisational skills.
4. Ability to work under pressure and use own initiative.
5. Ability to use Microsoft Office with a high level of skill on Excel.
6. Produce work with a high level of accuracy, paying attention to detail.
7. Positive commitment to providing a quality service.
8. Excellent customer care skills.
Our client is built on diversity. Their ambition is to build an inclusive culture where diversity is embraced, and everyone feels safe, respected, valued, and able to thrive as part of a winning, engaged team.
As part of our recruitment process, you will be required to provide evidence of your right to work in the UK. Documentary evidence will be requested at the interview stage.
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