Hours: 42 hours per week Shift Pattern: 4 days on / 4 days off, rotational shifts: 6am-6pm, 11am-11pm or 6pm-6am Salary: £12.60-£13.10 per hour What you will receive: A competitive hourly rate A friendly and supportive team environment Full training with opportunities for career development and progression Overtime availability A comprehensive benefits package including: Access to online GP services Death in service benefit Share options Discounts on shopping, holidays, cinema, and more Free on-site parking Key Responsibilities: Managing high volumes of incoming and outgoing calls to clients and branch offices Using internal software to ensure monitoring and compliance standards are met Working collaboratively as part of a national monitoring team Following correct procedures for real-time incident reporting and escalation Communicating effectively with team members and other departments Carrying out all duties in a safe and diligent manner in line with Health and Safety policies Complying with ISO 27001 standards and internal procedures Meeting individual KPIs Keeping up to date with system updates and procedural changes What we are looking for: Excellent interpersonal and communication skills Ability to work effectively in a fast-paced environment Strong organisational skills with the ability to manage workload and meet deadlines A positive, professional approach with a willingness to learn and develop Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint Essential Criteria: Applicants must have a five-year checkable work history Must successfully pass a PSNI check in line with BS5979 and BS7858 screening standards Desirable Experience: Experience working in an alarm receiving centre Previous call centre or customer service experience How to apply: To take the next step in your career and apply via the link or contact Kerry for more information / Skills: Customer Service IT Literate Admin