Job Summary: 12-week complaint handler training program with a starting salary of £23,400, rising to £25,000 upon completion.
Responsibilities:
• Handle customer complaints with empathy and professionalism.
• Ensure timely resolution of issues while maintaining high customer satisfaction.
• Collaborate with other departments to address and resolve customer concerns.
• Keep accurate records of customer interactions and outcomes.
Requirements:
• Strong customer service experience.
• Excellent communication and problem-solving skills.
• Ability to handle challenging situations with patience and tact.
• Desire to learn and grow within a structured program.
Benefits:
• Full training to equip you with complaint-handling skills and knowledge.
• Structured career pathway with clear milestones.
• Real Living Wage salary and guaranteed pay increase upon completing the 12-week course.
• 31 days of holiday per year, including bank holidays, and an annual volunteering day.
• Contributory pension scheme with employer matching up to 6%.
• Employee wellbeing programs, including a mini annual health check and second medical opinions.
• Exclusive employee discounts on various goods and services.
About us:
Diligenta is a leading provider of outsourced administration services, delivering exceptional customer service to well-known brands. We are committed to creating an inclusive environment for all employees and celebrating diversity.