Job Title: Trainee Service Desk Analyst - Weekend Support at Vrieservice
Join to apply for the Trainee Service Desk Analyst - Weekend Support role at Vrieservice.
As a Support Analyst, you will work within our Best Practices to provide excellent experience. This includes resolving support calls within Service Level Agreements (SLAs) while receiving positive feedback through Quality Control and our Customer Satisfaction Survey.
Responsibilities:
1. Provide Service Desk support to clients via telephone and chat.
2. Log and update support tickets within the Company's Incident Management Application.
3. Resolve support calls efficiently while meeting SLAs.
4. Escalate calls when necessary to the Desktop Team and/or Infrastructure Team.
5. Complete company-provided training to fulfill your role effectively.
6. Stay updated with the latest technologies used by the Company.
7. Demonstrate a genuine desire to continually improve your technical knowledge and abilities.
Additional Details:
* Seniority Level: Internship
* Employment Type: Contract
* Job Function: Information Technology
* Industry: IT System Training and Support
Referrals can increase your chances of interviewing at Vrieservice by 2x.
Locations:
* Hursley, England, UK
* Eastleigh, England, UK
* Portsmouth, England, UK
* St Helens, England, UK
Other Opportunities:
* Technical Support Specialist T&M / Support Specialist T&M in Southampton
* Product Development Technical Support (Fixed Term, 12 months) in Southampton
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