Service Desk Analyst - Shift
Place of work: On-site – Sheffield, UK / Duration: Permanent / Hours of work: Two shifts (08.00 – 16.30) and (14.30 – 23.00) Monday – Friday including Bank holidays.
About the Company and the Role:
Auxilion is a leading provider of IT outsourcing and IT managed service solutions.
Working in an IT support environment, you will be the first point of customer contact, focusing on the continuous operation of a customer estate.
You will be supported with personal development opportunities including training and exposure to new technologies.
Position Responsibilities:
1. Logging, updating and resolving Incidents and Requests
2. Prioritising and monitoring IT issues, ensuring they are resolved within agreed SLA’s
3. Diagnosing and resolving IT issues, collaborating and elevating to 2nd line or other resolver teams
4. Creating knowledge articles and IT documentation
5. Ability to use initiative or work as part of a team to resolve IT issues
Minimum Qualifications:
1. Prior experience in a Service Desk Environment
2. Experience diagnosing and resolving hardware and software issues
3. Experience supporting 365 environments, including Office 365, MS Teams, SharePoint, Exchange
Business Competencies:
1. Excellent communication skills (verbal and written communication to customers is mandatory)
2. Good problem-solving skills
3. A professional working attitude
Seniority level
Not Applicable
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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