Role: Complaints Handler
Location: Calcot, Reading (hybrid after probation)
Salary: £27,000 DOE + bonus + benefits
Hours: 37.5 hours per week
Shifts: Mon-Fri 08.00am-17.00pm or 09.00am-18.00pm + 1 in 5 Sat 09.00am-13.00pm
I am working with a leading brand client to support the recruitment of a permanent Complaints Handler for their offices in Calcot, Reading. The role involves assisting each customer with highly individualized customer care. The Complaints Handler is empowered to provide bespoke solutions, ensuring customer excellence with each interaction. The position offers great development opportunities for the future.
Do you have experience working within customer excellence?
Do you love to go the extra mile for customers?
We believe that employees deserve to feel valued, so we provide a great working environment, free parking, complimentary tea and coffee, a fabulous subsidized onsite restaurant, exciting team events, and regular access to experience our amazing products with an annual bonus based on company performance.
Experience required for the Complaints Handler role:
1. Proven customer support experience
2. Strong phone contact handling skills and active listening
3. Able to work effectively in a team
4. Experience working within a fast-paced environment
5. Proficient with MS Office and familiar with CRM systems and practices
6. High level of verbal and written communication
7. Customer orientation and ability to adapt
8. Excellent communication and presentation skills
9. Ability to multi-task, prioritize and manage time effectively
10. Highly motivated and resilient
Duties of the Complaints Handler:
1. Handle all calls and correspondence professionally, investigating thoroughly and promptly, using all resources available to ensure effective, timely and individual resolutions.
2. Receive calls and correspondence, which may be requests for information, complaints, and assistance or anything associated with products.
3. Continuously update individual specialist knowledge in relation to products, strategy, and relevant regulatory compliance e.g. FCA.
4. Build relationships with other sites and involve them in all matters relating to their customers.
5. Ensure that all goodwill gestures are individual, tailored, and reflect the inconvenience the customer has experienced.
Please follow the link to apply for this Complaints Handler role based in Calcot, Reading.
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