This range is provided by Logic Sistemi S.r.l.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
My client is a global company that requires an IT 1st Line Support & Customer Service candidate to join their established team.
Responsibilities
The successful candidate will be responsible for:
1. Providing 1st Line Support for any customer issues raised with the IT Team.
2. Customer Issues: Providing first response to any customers raising an issue with booking an integration and working on getting a solution as quickly as possible either via solving the issue yourself or managing the relevant team members until the issue is resolved.
3. IT Systems: Working with the Support and System Infrastructure Team to ensure any issues raised are dealt with and responding to the tickets if needed.
4. Integration Pre-Sales: Supporting the sales team by providing any information required to assist them with discussing potential integrations with prospect customers, such as providing guides, documentation, or organizing conference calls with relevant team members.
5. Customer Onboarding: Being the point of contact for customers integrating, answering questions directly, and liaising with IT Team Members as needed, following the entire integration through until tested and the customer is live.
6. Data Validation: Liaising with customers around data that has failed to be cleaned and raising common data issues that could be resolved by the customer.
7. Internal Projects: Managing any information requests during development and organizing testing once complete while relaying feedback.
Person Specification & Skills
A candidate that would be successful in this role will have the following skills:
* Strong interest in learning new topics and technologies to a level of knowledge that can be applied and explained to others.
* Strong problem-solving skills to investigate issues and find the cause of the problem or find the best-equipped team member to deal with the issue.
* Well-developed communication skills backed up by experience in customer-facing roles, with the ability to speak with confidence and in a concise manner.
* An ability to prioritize work based on the importance and potential impact of any tasks.
* Good organization and time management skills, particularly while working from home.
* Works well as part of a team both large and small, ideally with some experience of working with technical contacts such as developers.
A candidate would benefit from the following experience/skills, but it is not required:
* Knowledge of the Logistics/E-Commerce industry.
* Experience using Salesforce/Service Cloud.
* Experience delivering projects.
This is a great opportunity to secure a role within a company that looks to develop its employees. Please send your CV in the first instance, and if relevant, you will be contacted with full role information.
We are passionate about promoting diversity, inclusion, and equality, and are committed to working with clients who share our outlook. We offer equal opportunities to all candidates regardless of background, identity, sexuality, and disability. We strive to create inclusive cultures where diversity is seen as real value for the company. Our mission is for everyone to feel empowered to be their true authentic selves at work.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Transportation, Logistics, Supply Chain and Storage
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