Customer Support Coordinator Location: Plymouth Job Type: Full-time (35 hrs a week, 9am-5pm) Salary: £21500 pa, progression opportunities Join my clients dedicated Customer Service team as a Customer Support Coordinator, where you will play a crucial role in delivering exceptional service to their customers. This position is ideal for someone passionate about customer care and compliance within the financial services sector. Day-to-day of the role: Efficiently handle incoming and outgoing calls, providing accurate and informative guidance and resolutions to customer inquiries. Build and maintain positive rapport with customers, ensuring excellent service in every interaction. Perform various administrative duties including letter writing, document updating, and updating account details in response to customer requests. Manage mortgage accounts, including providing annual statements and conducting property information checks. Ensure strict compliance with all internal procedures and regulatory requirements (FCA, GDPR, Complaint Handling, and Vulnerable Customer management). Process post-completion applications as requested by customers. Assist in the testing of new products and changes within internal systems as required. Stay updated with internal training and e-learning, and proactively engage in personal development. Required Skills & Qualifications: Polite and friendly telephone manner. Positive and proactive attitude towards work and personal development. Confident in using Microsoft Office packages (Word, Excel, Outlook). Minimum grade C in GCSE Maths and English (or equivalent). Keen eye for detail and a curious nature. Experience in a regulated environment (e.g., banking, finance, insurance) is preferred. Previous customer service experience is advantageous. Benefits: Competitive salary and benefits package. Opportunities for professional growth and development. Supportive team environment. This role is subject to the successful completion of a 3-month probation period.