Reference: REQ0132 Description: A vacancy has arisen for a Service Desk Analyst to join our busy ICT team. It is an exciting time to join the organisation as ICT are supporting several major infrastructure projects that will support our modernisation and re-design plan.About the roleThe Service Desk Analyst role will support the team in delivering essential projects, organisational modernisation and it will also provide support to staff within the organisation with troubleshooting IT related issues.We are looking for that exceptional individual who can work as part of a technology support service in line with our organisational requirements.This role is starting at a Stroud 3 £27,711, rising to a Stroud 4 £32,654 subject to development within the role.About youWe\\\'re looking for someone who has experience in working in an IT environment across a number of different services or departments and is able to build and maintain rapport with internal customers at ease, you will also have:Practical experience of supporting a customer base (450) using Microsoft products operating in a complex environment with many line of business solutions.Service desk experience of managing a service desk function, preferably using ITIL service delivery methodologyThe ability to provide effective and timely resolutions to a range of routine and complex ICT problems.The ability to drive and have access to a car is required for this role.Interview date: 18th/19th February 2025In exchange for your expertise, experience and enthusiasmwe provide a range of staff benefits. Please click here for more information: is important that our staff reflect the diversity of our community, and we therefore welcome and encourage applications from people of all genders and sexual orientation, those from Black, Asian and other minority ethnic backgrounds, and people withdisabilities.Our organisation is committed to safeguarding the welfare of vulnerable adults, young people and children. Safer recruitment practices are applied to all job vacancies. In line with the Council’s duty to protect children and adults in a vulnerable situation from harm, we are obliged to assess the suitability of individuals for certain posts by undertaking DBS Checks.Stroud District has an energy unlike any other place. It’s green and dynamic, climate conscious and motivated, creative and collaborative, rural and urban, and unapologetically ambitious. To find out more about what makes our place, our people and our businesses so special, please follow the link to our dedicated website:Stroud District – The Natural Place Region: Location: Ebley Mill - Stroud Salary: GBP27,711, rising to GBP32,654 (subject to development within the role) Package: -Excellent pension scheme - Flexi Working Scheme - Hybrid working approach - Employee Wellbeing Offer - For more information please see the benefits section on our website Contractual hours: 37 Basis: Permanent