Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work. Great Place to Work® Top 100 Most Loved Workplace® Forbes Best-in-State Employer Executive Complaints Handler Job Location: UK wide Job Type: Permanent Remuneration : Competitive salary taking into account skills, experience and qualifications We have a fantastic opportunity for Executive Complaints Handlers in the UK As an Executive Complaints Handler in the Chief Executive Office team, you will collaborate with the Head of CEO Office to implement the strategy for customer interaction, ensuring all complaints received by the CEO are resolved in a timely manner. In this role, you will be an advocate for the Sedgwick customer experience, embodying the true Sedgwick ethos and personality. Your knowledge and experience, combined with excellent communication skills, will assist all colleagues in providing outstanding service to our customers. You will plan and communicate effectively with claims handlers and other team members who require your support. Working collaboratively with operations senior managers and claims handlers, you will represent our customer experience at the highest level. Additionally, you will anticipate problems and find solutions quickly and efficiently, working proactively to provide feedback when internal policies and procedures are not being adhered to. The skills you will have when you apply: Proven experience in operations Proactive attitude with relationship-building skills at all business levels Expertise in understanding and positively influencing individuals Customer-focused, prioritising outcomes over processes Independent worker who contributes to team objectives Strong collaborative skills, inspiring teamwork Inquisitive mindset Exceptional problem-solving and decision-making abilities Strong analytical and organisational skills Superior communication skills Experience in Customer Operations and Support, with a focus on enhancing customer experience Attention to detail and problem-solving proficiency The skills that will be developed once working: We will provide all the Sedgwick specific training you need to thrive in this role What we’ll give you for this role: Remuneration & more Competitive salary taking into account skills, experience and qualifications A Self Invested Personal Pension Scheme (SIPP) Holiday allowance of 25 days plus bank holidays Flexible working from our office or your home Health & support Private healthcare plan (including pre-existing conditions) Life assurance Group Income Protection Other benefits Voluntary flexible benefits – green car scheme, travel insurance, dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications Discounts on various products and services This isn't just a position, it's a pivotal role in shaping our industry At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day. You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance. Next steps for you: Think we'd be a great match? Apply now – we want to hear from you. If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between. Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation. After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person). Sedgwick is an Equal Opportunity Employer. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.