About Qargo Qargo is a tech start-up with offices based in London and Ghent. We are on a mission to transform the transportation industry by making it more efficient, profitable, and sustainable. Together we are building the most user-friendly and intuitive Transport Management System (TMS) on the market that automates administrative processes and optimizes planning. To help us achieve our mission and support our growth we’re looking for a Customer Support Officer for our London office. In this role you’ll: ✅ Gain crucial insight into the working of our system and become a true product expert. ✅ Be the first point of contact for day-to-day questions and give top notch support to the clients in your respective region via our system portal chat. ✅ Understand the needs and wants of our customers on the front-line and translate those internally to the development team. ✅ Communicate and explain new product features through the portal. ✅ Help to write clear and concise tools for our clients, such as user manuals, demos, tutorials and FAQ’s. ✅ Give remote training sessions to customers. ✅ Provide administrative support to the Customer Onboarding Managers by transferring and importing client data into our system, such as their customer base, rate cards, fleet information, … etc. Your profile: ✅ You’re customer oriented and have previous experience in a customer service or related role. ✅ Your communication skills are on point. Knowing Dutch/French earns you bonus points, but isn't required. ✅ You have strong organisational skills and can prioritise and juggle different tasks without breaking a sweat. ✅ You like to continuously learn and develop your skills and pick things up quickly. ✅ You’re flexible and thrive in a fast-paced startup environment. ✅ Since we’re a software company, it’s a big plus if you’ re tech savvy We offer: ✅ A competitive salary package ✅ Great growth opportunities within a rapidly growing company. ✅ A flexible work environment with hybrid working. ✅ A Green office in Holborn, near Covent Garden. ✅ A great team atmosphere between the London and Ghent office. With fun activities and initiatives within and outside of working hours. Such as: weekly catch up meetings with the entire Qargo team, company lunches, dinners, game nights etc. ✅ Yearly company holiday with the entire Qargo team.