What You Will Do
As a Customer Support Co-ordinator, you will play a pivotal role in supporting our customer service teams with administrative tasks. This role requires strong organisational skills, attention to detail, and the ability to multi-task effectively in a fast-paced environment. You will be responsible for coordinating internal processes, managing documentation, and supporting team activities to ensure the delivery of exceptional service to our clients.
Working within a team of experts, you will receive ongoing training and excellent career development opportunities. As you gain expertise in our products and services, you will have the chance to build a rewarding future with a market-leading brand in a secure and growing industry.
How You Will Do It
* Handle administrative tasks, ensuring accurate record-keeping and document preparation.
* Coordinate communication across various channels with internal and external stakeholders.
* Support key internal processes, actively contributing where needed.
* Promote our brand to existing and potential customers while providing accurate information on products, policies, and procedures.
* Assist with ad hoc projects and tasks as required.
* Identify and suggest process improvements to enhance customer retention and satisfaction.
What we look for
* A strong “customer first” attitude, with a friendly and service-oriented approach.
* Excellent verbal and written communication skills.
* Strong organisational and time-management skills.
* Flexibility to adapt to changing priorities and deadlines.
* Ability to multi-task while maintaining high-quality work.
* Strong interpersonal skills and the ability to collaborate effectively.
* Computer proficiency, with the ability to handle multiple applications simultaneously.
* Ability to prioritise and manage workloads effectively to meet KPIs.
Preferred
* Experience in the security industry (desirable but not essential).
* Familiarity with company systems such as CBS, JDE, SMS, or Salesforce is an advantage.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
* Industries: Industrial Machinery Manufacturing
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