Technical Customer Support Associate, Brighton
Client: Brook Street NMR
Location: Brighton, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: 3d34429529b0
Job Views: 7
Posted: 26.04.2025
Expiry Date: 10.06.2025
Job Description:
Our client, a leading B Corporation employer, is looking for a Technical Customer Advisor to join their growing team. This is an exciting opportunity to work within a small, friendly team that encourages in-house development and career progression.
You will be adaptable, with excellent communication skills and a background working in a corporate environment dealing with customers over the phone and via email.
Salary: £25,260
Hours: Hybrid, 3 days in the office and 2 days at home. Monday to Friday, 9 am to 5:30 pm
Benefits: 25 days holiday plus bank holidays, birthday day off, excellent pension scheme, discounts on major retailers, wellbeing centre including free fitness classes, pets in the office!
Responsibilities:
* Respond to customer enquiries through phone, email, and live chat in a timely and professional manner.
* Process customer orders using mapping tools and other relevant systems.
* Monitor and manage internal systems to ensure smooth operations related to the role.
* Provide support to other teams, such as sales and consultancy.
* Recommend appropriate products and services based on customer needs and preferences.
You will:
* Have excellent verbal and written communication skills.
* Strong attention to detail.
* Interest in IT/data.
* Some technical experience.
* Use Google packages confidently (Sheets, Slides, Docs, Gmail).
Immediate start dates. Apply today for an immediate chat!
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
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