Hammersmith Council - Head of Customer Services
The Head of Customer Services will be responsible for the Repairs Customer Contact Centre. The duties will also include:
Do not wait to apply after reading this description a high application volume is expected for this opportunity.
1. Contributing to and implementing a service improvement plan
2. Managing other aspects of the call centre's daily operation
3. Monitoring random calls to assess and improve the quality of staff performance
4. Handling and resolving complex customer complaints
5. Bringing operatives back into the office and reducing the time spent working from home
6. Setting and meeting performance targets and carrying out periodic appraisals
7. Training and supporting Team Leaders who are responsible for Customer Services Advisors
8. Tracking user feedback, key performance indices, and other statistics
9. Preparing reports and making presentations to senior management and other stakeholders
10. Communicating the company's goals so that all employees understand their role
The successful candidate will have Housing/Housing Repairs customer service experience.
If you are interested in this role, please send your updated CV in the first instance.
Job Info:
Job Title: Hammersmith Council - Head of Customer Services
Company: Remedy Medical
Location:
Posted: Feb 14th 2025
Closes: Mar 17th 2025
Sector: Public Sector
Contract: Temporary
Hours: Full Time
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