Social network you want to login/join with:
Responsibilities:
* Develop and maintain as required the Knowledge Articles to be used by the Authority's 1st line end-user support desk and the CASC.
* Provide support to the Authority's 1st line desk as required to provide answers to the structured questions.
* Provide Incident management support to the Contractor's Sub-Contractor (Cherry & White); and Contractor help desks (e.g. Embark and Ethernet Connect) as required.
* Provide troubleshooting support as required between the Parties and Sub-Contractors.
Experience:
* Proficient in Excel.
* Experience in Reporting & Data.
* Experience in helpdesk role.
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