Service Desk Analyst
£ per day | Ilford | Contract
InterQuest
Posted 11 hours ago
2 x Service Desk Analyst roles - £ - £ a day - East London
We have two temporary roles for 6-8 weeks on the Service Desk for a London Borough is East london. The roles will be working on the Service Desk in a Windows environment resolving BAU tickets, building and profiling laptops, and dealing with walk-in queries. One of the roles will be dedicated to building and configuring mobiles and tablets as part of a mini-project.
1. Significant experience of IT or helpdesk support in a large, complex customer facing organisation.
2. Experience in working as part of IT and project teams with structured project management controls.
3. Proven experience in successfully delivering highly valued customer service to IT service consumers.
4. Competent in management of assets, purchasing and disposal processes.
5. Experience of use of an ITSM tool for task and knowledge management.
6. Experience of developing, documenting and maintaining PC builds
7. An effective communicator face to face and in writing. Able to report accurately and concisely on work activities.
8. Able to work calmly and accurately under pressure, including when responding to situations of great urgency.
9. Substantial demonstrable knowledge of technical domains which will include some of the following
10. Microsoft Windows maintenance, deployment, updates
11. Microsoft Server R2 and above
12. Virtualisation technologies (i.e. VMware vCenter, Microsoft Hyper-V)
13. Microsoft Exchange
14. VMWare
15. Microsoft Active Directory- including GPOs
16. DNS, DHCP, TCP/IP
17. MSI software packaging
18. Microsoft PowerShell scripting
19. Microsoft Office
20. VOIP telephony
21. Microsoft Skype for Business
22. ITSM administration, preferably Hornbill
23. Firewall administration
24. PC and Laptop hardware
25. Android smartphone security and support
26. Microsoft System Centre (SCCM)
27. Hornbill ITSM