A varied customer facing role has arisen at the offices of our Fleet based client. This position is being offered as a 3-6 month contract, providing empathetic, knowledgeable support, and assisting customers with a range of queries on the phone, by email, and face-to-face on Reception.
This contract could be workingfull time or possibly part time hoursand candidates will need to be approachable and willing to assist others. Clear, concise communication skills and a strong customer service ethos will be essential.
Responsibilities include:
* Providing efficient, effective customer service to all customers visiting reception and other customer access points.
* General administrative support to the Customer Service team.
* Prioritising first contact services for customers, helping them interact with on-site partners and third-party providers where appropriate.
* Ensuring compliance to company policy and procedure when answering customer enquiries and records and information are maintained accurately.
* Taking receipt of proof of documentation from customers and ensuring all documentation is indexed and scanned onto the appropriate systems.
* Preparing and issuing visitor badges.
If youre a genuine people person with strong business admin skills, wed love to hear from you!
Full time core hours are 8.30am to 5.00pm with some flex, and part time options can be...