Responsibilities:
Ensure delivery of quality releases in a timely manner on customer engagements
Work within team of Salesforce QA engineers and testers, and establish as well as consistently improve testing best practices
Coordinate with the development team to ensure all bug fixes are checked-in; environments are stable and ready for use; customer communication is ongoing and open; and releases are properly tested, documented, and validated
Define test strategies, plans, test cases, tasks, and estimates as well as execute tests to meet stakeholder requirements
Develop, implement, maintain, and enhance test plans, scripts, and methodologies to ensure compliance with system specifications
Perform in-depth, detailed investigations into quality issues to discover root causes, and then work closely with the development team to develop solutions that resolve the issue
Work closely with software developers to develop test specifications and build test cases to test product functionality rigorously and investigate all potential product test failures
Write functional test scripts, conduct functional testing, capture test results, and validate defect fixes
Own and deliver on the overall process and reporting including test results delivery, analysis reports, logs, and key metrics
Actively participate in design and sprint planning sessions offering inputs from a QA perspective
Produce reports on testing progress for internal and external stakeholders
Qualifications:
~ Excellent written and verbal English communication skills
~5+ years of Salesforce ecosystem (e.g., Sales Cloud, Experience Cloud, and Service Cloud) and quality assurance experience, especially in B2B implementation
~ Strong telecom domain experience including network products
~ Strong understanding of testing methodologies, test case development, and the software development life cycle
~ Strong experience with test software and tools, such as Jira
~ Extensive experience with manual functional, regression, end-to-end, integration, user acceptance, automated, and smoke testing
~ Tenaciously skilled in troubleshooting, problem-solving, and attention to detail
~ Extensive experience with manual functional, regression, end-to-end, integration, user acceptance, automated, and smoke testing
~ Proven delivery experience in a fast-moving, dynamic startup environment
~ Trustworthy, team-oriented, and transparent
Preferred Skills:
Experience working with test automation platforms, such as Selenium and Python
Experience configuring Salesforce
Salesforce certifications (e.g., Administrator, Advanced Administrator, Platform Developer I, Platform Developer II, Sales Cloud Consultant, or Service Cloud Consultant)