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Technical Customer Support II with German (UK), Basingstoke
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Client:
Location:
Job Category:
Customer Service
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EU work permit required:
Yes
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Job Reference:
58f38b5fae5c
Job Views:
11
Posted:
26.04.2025
Expiry Date:
10.06.2025
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Job Description:
Remote Work: No
Overview:
At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.
Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.
You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We’ve only begun reimaging the future – for our people, our customers, and the world.
Let’s create tomorrow together.
We're looking for a customer focused German speaking specialist, specialized in applications, to join our team! In this role you will be supporting our customer based in Germany.
Acting as our customers' voice you will be interacting stakeholders and end-users to deliver a phenomenal experience of Zebra's services and products. This is a post-sales relationship role where you'll ensure outstanding overall service and solution delivery.
Remote Work: No
Overview: At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve. You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We’ve only begun reimaging the future – for our people, our customers, and the world. Let’s create tomorrow together.
We're looking for a customer focused German speaking specialist, specialized in applications, to join our team! In this role you will be supporting our customer based in Germany.
Acting as our customers' voice you will be interacting stakeholders and end-users to deliver a phenomenal experience of Zebra's services and products. This is a post-sales relationship role where you'll ensure outstanding overall service and solution delivery.
Responsibilities:
* Ensures overall service and solution delivery to achieve quality customer outcomes
* Manages the relationship with account and oversees customer satisfaction for assigned accounts
* Acts as primary contact for the client and behaves professionally to support client retention/renewal
* Participates in regular customer and partner meetings to review service plans and recommends improvement to services
* Advises the client and introduces client to new offerings/upsells to assist client in solving business problems
* Delivers cost reduction goals and demonstrates ownership of revenue goals aligned with Sales
* Supports service delivery readiness on complex accounts which may include multi-national or global accounts or key customers
* Interprets data provided by the customer to help drive effective business decisions
* Ensures customer SLA's/KPIs and quality standards are met
* Ensures territory/vertical readiness for new product and offer launches
* Delivers service reference customer case studies to distinguish company services and solutions from competitors
Qualifications:
* Bachelor's degree
* Minimum of 2-5 years of experience
* English and German fluency-written and verbal
* HTML, Database Queries/SQL, Server, Javascript, CSS knowledge - hands on experience will be a plus
* Intermediate level skills in Microsoft business applications including Word, Excel and Outlook
* Customer service values/orientation
* Solid professional work behaviors (attendance, teamwork, time management)
* Strong communication skills (listening, providing clear and concise information, using proper language and grammar)
* Demonstrates an understanding of key financial factors
* Full knowledge of job-related knowledge and procedures
* Ability to design and deliver reports for clients
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department. #J-18808-Ljbffr