Service Desk Analyst (Data Processing) – Kent/ On-site / FTC/ Full-Time/ Competitive Salary (£25,000 per annum pro rata)
** Sponsorship not available for this role**
ABOUT THE CLIENT
Our client is a Digital Software Consultancy and are currently looking for a motivated and detail-oriented Service Desk Analyst to join their team on a fixed-term basis.
ROLE OBJECTIVE
In this role, you will be responsible for managing data processing tasks and providing first-line support to ensure seamless operations. This is an excellent opportunity for an individual with strong analytical skills and a passion for delivering exceptional service in a fast-paced environment.
RESPONSIBILITIES
* Service Desk Support -respond promptly to service desk tickets, emails, and calls.
* Log, categorise, and prioritise incidents and service requests in the ticketing system.
* Provide first-line support for data-related queries and escalate issues when necessary.
* Data Processing -execute data entry, validation, and transformation tasks accurately and efficiently.
* Monitor data processing workflows to ensure timely completion.
* Identify and resolve data discrepancies or escalate for further investigation.
* Collaboration and Communication -liaise with internal teams to resolve incidents and provide updates to end-users.
* Prepare and maintain documentation for processes and procedures.
* System Monitoring -assist in monitoring system performance and reporting any anomalies.
EXPERIENCE REQUIRED
* Proven experience in a similar service desk or data processing role.
* Must have experience working in a fast-paced environment, processing a large number of tickets.
* Excellent analytical skills and attention to detail.
* Strong communication skills, both written and verbal.
* Proficiency with data entry tools and Microsoft Office applications, especially Excel.
* Familiarity with service desk software and ticketing systems is an advantage.
* Ability to work under pressure and manage multiple tasks effectively.
BENEFITS:
* Salary of £25,000 per year (pro rata for the contract duration).
* A dynamic and collaborative working environment.
* Opportunities to develop skills and gain experience in a professional setting.
If you're a goal-oriented, ambitious professional looking to take yourself to that next level, then we’d love to hear from you