Join us as a Business Implementation and Live Confidence Testing Analyst at Barclays, where you will support the organisation in achieving its strategic objectives by ensuring the business is ready to receive the agreed change, addressing business problems and opportunities. You will ensure that change initiatives are successfully assessed and implemented to enable them to be embedded in the organisation. A day in this role involves working with the technology team to understand changes being implemented into the platform so that the impact on the customer is understood. You’ll revolutionise our digital offerings, ensuring unparalleled customer experiences.
To be successful as a Business Implementation and Live Confidence Testing Analyst you should have experience with:
* Process mapping and training on new processes
* Creating test cases and executing them through the customer lens
* Stakeholder management at multiple levels
* Ability to interpret technical documentation and produce user-friendly documentation (e.g., user guides)
Some other highly valued skills may include:
* Experience of working with vendor teams
* Knowledge and experience of JIRA and Confluence
* Knowledge of Corporate Products and Services
Purpose of the role
To support the organisation in achieving its strategic objectives by ensuring the business is ready to receive the agreed change, addressing business problems and opportunities. Ensure that change initiatives are successfully assessed and implemented to enable them to be embedded in the organisation.
Accountabilities
* Identification and analysis of business impact and opportunities that require change within the organisation.
* Development of business readiness strategies that will help to ensure the successful implementation of change initiatives.
* Communication with stakeholders, including senior management, project teams, and external partners, to ensure that they are informed about change initiatives and that their needs and expectations are being met.
* Collaboration with Client Readiness, Operational Readiness & Tech Delivery to ensure business, sales, operations, client servicing, and functional partners are prepared for a smooth transition of technology delivery into BAU.
* Management of resistance to change, ensuring that stakeholders are engaged and that their concerns are addressed.
* Review of business readiness plans and status reports in conjunction with change delivery managers to ensure business readiness activities are completed on time, including newly identified risks, issues, and dependencies.
* Collaboration with project teams to ensure that change initiatives are aligned with project objectives and that change management activities are integrated into project plans.
* Provision of guidance and support to business stakeholders, ensuring that they have the necessary skills and knowledge to implement change initiatives successfully.
Analyst Expectations
* To perform prescribed activities in a timely manner and to a high standard, consistently driving continuous improvement.
* Requires in-depth technical knowledge and experience in their assigned area of expertise.
* Thorough understanding of the underlying principles and concepts within the area of expertise.
* They lead and supervise a team, guiding and supporting professional development, allocating work requirements, and coordinating team resources.
* If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard.
* OR for an individual contributor, they develop technical expertise in the work area, acting as an advisor where appropriate.
* Will have an impact on the work of related teams within the area.
* Partner with other functions and business areas.
* Takes responsibility for end results of a team’s operational processing and activities.
* Escalate breaches of policies/procedure appropriately.
* Take responsibility for embedding new policies/procedures adopted due to risk mitigation.
* Advise and influence decision-making within own area of expertise.
* Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulations, and codes of conduct.
* Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisation's products, services, and processes within the function.
* Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
* Make evaluative judgements based on the analysis of factual information, paying attention to detail.
* Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
* Guide and persuade team members and communicate complex/sensitive information.
* Act as a contact point for stakeholders outside of the immediate function, while building a network of contacts outside the team and external to the organisation.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge, and Drive.
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