Who are we
Albrighton Hall Hotel & Spa is an 87-bedroom hotel beautifully placed in the Shropshire countryside, with a full leisure club, health spa, meetings and events to compliment the hotels oak room restaurant and 1630 bar. A 4* hotel, perfectly situated for business and leisure, sat within 15 acres of gardens and woodland. Excellent service, quality food and beverage, and an overwhelming sense of teamwork are key to our success.
Role Responsibilities
To assist the Restaurant Manager in the day-to-day running of the Oak Room restaurant, ensuring the department is meeting all standards and objectives set. You’ll deputise for the Manager in their absence supporting the team with maintaining standards and ensuring all customers receive an excellent level of service.
* To ensure the department as a function delivers the minimum Food and Beverage brand standards.
* To empower the team to be able to handle all guest feedback, both positive and negative.
* To strive to anticipate customer needs whenever possible and react to these to enhance customer satisfaction, ensuring all guests expectations are exceeded.
* Ensure that Company and legal standards for cleanliness are maintained within the department.
* Ensure that the team are dressed in the correct uniform, in line with Company Standards and understand the importance of personal hygiene.
* Ensure that the team are punctual, polite, courteous and helpful to guests and colleagues at all times.
* To be involved in preparing, checking and monitoring departmental forecasts and rotas to ensure they are in line with set budgets and meet the service and business needs.
* To support in the control of costs through correct stock usage, storage, rotation, par stock levels, purchase order systems and minimising wastage as per Company standards.
* Ensuring assistance in monthly stocktakes and action any discrepancies in line with Company standards.
* Ensure all employees are inducted and trained according to Company standards and that team members are lead, motivated, developed and receive regular Check-In’s in order to achieve customer satisfaction and Company objectives.
* Ensure that while you undertake your role you abide by the Health and Safety at Work Act 1974 and safe system of work appropriate to your role.
* Any other tasks as delegated by your Line Manager.
Key Requirements
* Supervisory experience or be a strong Restaurant / Bar team member looking to take on additional responsibility
* Great communication skills so you can chat to our guests and of course the team
* Flexibility – to enjoy working different shift patterns and seeing the operation on different days of the week including the weekends
* The ability to recognise what our customers want and need and be able to provide it
* Good people skills – to work well in a team - we want work to be fun for all of our employees
* Have a genuine interest in providing hospitality to our customers
* Confidence with systems and taking payments
* To be able to work well under pressure at times and multi task in a fast paced environment
* Ensure prompt resolution of customer complaints
Benefits
* Competitive salary
* Excellent on-going support, training and development
* 28 days holiday including Bank Holidays per annum
* Stakeholder Pension entitlement
* Discounted hotel room rates for you, your friends and family
* On-going incentives and rewards
* Meals on duty
* Full leisure club membership