Summary
Looking to kickstart your career in a fast-growing, innovative company? EZOO is on a mission to revolutionise how people access electric cars, and are looking for an Apprentice to join their dynamic team in Kenilworth! If you're organised, customer-focused and eager to grow in a supportive environment this could be the perfect opportunity for you!
Wage
£15,750 a year
Apprenticeship salary of £15,750 - £18,000 per annum depending on age
Training course
Business administrator (level 3)
Hours
To accommodate our customer base, this role will require flexible working hours, typical office/working hours will be 8.30-5.00pm Monday-Friday.
37 hours 30 minutes a week
Possible start date
Tuesday 1 April
Duration
1 year
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
In this role, you’ll gain hands-on experience in customer support, sales administration, and CRM management while working towards a nationally recognised qualification. You'll be a key part of the team, handling customer inquiries, managing contracts, and helping to deliver a seamless experience for their customers.
Your tasks will include:
• Gathering and processing the required information to onboard new customers
• Understanding and managing the processing of contract renewals, cancellations, and swaps, helping to retain customers within the EZOO product set
• Understanding the end-to-end process for all fines and excess mileages
• Completing all delivery feedback calls/surveys, the target is to contact 85% within 3 working days of delivery
• Calling customers who are 2 months into their contract and assessing their feedback against agreed parameters
• Encouraging customers who have had a positive experience to complete a Trustpilot review, 10% of all contacts to complete a revie
• You will manage and maintain our CRM system (Zoho) – for data entry, lead management, maintain data quality standards.
• Supporting sales of the EZOO products, responding to queries, handling initial inbound queries for Business Subscriptions
• Working with your Line Manager as well as the wider team including Account Managers to deliver efficient driver onboarding, and order processing
• Working with wider teams to ensure a smooth user experience
Where you’ll work
Kingswood House
Dalehouse Lane
Kenilworth
CV8 2JZ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
COVENTRY AND WARWICKSHIRE CHAMBERS OF COMMERCE TRAINING LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
Training to be provided:
* Business Administration Level 3
* Functional Skills in English and maths (if required)
* Weekly day release at CWCT (Every Tuesday 9:30am-4:30pm)
Requirements
Desirable qualifications
GCSE in:
* English & Maths (grade A*/9 - C/4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Presentation skills
* Administrative skills
* Analytical skills
* Logical
* Team working
* Creative
* Initiative
Other requirements
It is important that you are adaptable and agile, can multitask in a friendly, fast-paced, intellectually challenging environment and work quickly to master detail under pressure. The ability to remain calm is key and you’re able to bring order to complex tasks with tight deadlines.