Job Description
Job Title: 1st Line IT Support Engineer
Employment Type: Permanent, Full-time
Location: Chippenham
Position Overview
The 1st Line IT Support Engineer will be welcomed into our clients positive team environment in Chippenham. This role is ideal for an IT Support Engineer with 1-2 years of service desk experience or someone looking to progress from an entry-level IT background. We are looking for a methodical problem-solver with an enthusiastic, "can-do" attitude.
If you have ambition and a growth mindset, this is a fantastic opportunity to learn, progress, and study to become an exceptional technical professional.
Key Responsibilities
* Ensure all Service Desk communications (phone calls and emails) are answered promptly and professionally
* Identify, log, and categorize support requests
* Resolve issues at first contact using standard operating procedures and knowledge base
* Troubleshoot and resolve basic technical issues
* Provide customers with regular updates, ensuring progression aligns with Service Level Targets
* Record all actions and diagnostics accurately in the Service Management Tool
* Build, install, and configure computer hardware and software
Essential Skills & Experience
* Exceptional customer service skills and telephone manner
* Experience working on a service desk
* Experience collaborating with 3rd party software/solution providers
* Desktop support experience
* Familiarity with laptop and desktop builds
* Active Directory Administration (passwords, users, groups, permissions)
* Office 365 Administration (passwords, users, groups, permissions)
* Laptop/PC diagnostics, upgrades, and repair
Qualifications
No formal qualifications are required, but relevant technical skills and/or experience are necessary.
Who You Are
* You prioritize excellent customer service and have an enthusiastic, "can-do" attitude
* You are eager to learn from others and contribute value to our customers
* You have a willingness to learn, progress, and develop your IT skills
Additional Information
* Working Hours: 37.5 hours per week (Monday - Friday). Some occasional weekend and out-of-hours work may be required.
* Travel: Travel to customer sites may be necessary, so flexibility is required.
* Security Requirements: This role requires DBS and BPSS security checks .
Salary & Benefits
* Salary Range: £22,500 - £27,000 per annum (experience-based, benchmarked in the industry and region)
* Private Healthcare
* Unlimited Holiday
This is a fantastic opportunity to join a welcoming, dynamic company offering a great culture and the chance to build a successful career.