Service Desk Analyst
About the Role
Are you a seasoned IT professional with expertise in retail and hospitality technologies? Our client is looking for a Senior Support Analyst to take the lead in managing and supporting a wide array of technical systems, including EPOS, POS, kiosks, digital displays, and more.
This is a pivotal role where you will act as the escalation point for complex technical issues, working closely with a team to deliver exceptional support and ensure seamless operations. Based onsite in Hemel Hempstead, you'll be at the heart of a fast-paced environment that values your expertise and leadership.
Key Responsibilities
* Serve as a subject matter expert for EPOS, POS systems, kiosks, digital signage, and other retail and hospitality technologies.
* Lead the troubleshooting and resolution of complex hardware, software, and network issues.
* Mentor and guide junior team members, fostering knowledge sharing and skill development.
* Manage escalations and work closely with vendors and partners to resolve high-priority issues.
* Oversee system updates, maintenance schedules, and the deployment of new technologies.
* Analyze recurring issues and recommend proactive solutions to enhance system reliability.
* Document resolutions and provide strategic insights to improve support processes.
What We're Looking For<...