About Us
MobiCode is a leading innovator in mobile device recycling and refurbishment. Our cutting-edge software solutions enable businesses to test, analyze, and value second-hand mobile phones and tablets while identifying faults. Our platform also streamlines device purchases from the public, making it easy for clients to promote their services via websites and comparison sites. For more details, visit [
We pride ourselves on delivering exceptional customer satisfaction and providing world-class solutions tailored to our clients' needs. As we expand, we are looking for passionate individuals to join our team and help us maintain our reputation for outstanding customer service.
This role offers the flexibility to work from home or our office, ensuring a healthy work-life balance.
Role Overview
As a Customer Support Specialist, you will be the first point of contact for customer inquiries, providing assistance and ensuring a seamless user experience. This dynamic role requires proactive problem-solving, effective communication, and a dedication to delivering exceptional service.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat.
- Assist with onboarding and training new customers to ensure a smooth transition to our platform.
- Provide first-line support for internal staff and external customers using our web portal and bespoke software.
- Resolve customer issues promptly via our ticketing system, phone, and email.
- Collaborate with the development team to perform quality control testing and manage change requests.
- Create and maintain training documentation and customer-facing knowledge base materials.
- Analyze system usage data in Excel to support senior management decisions.
- Occasionally provide internal deskside support to colleagues.
- Build and maintain strong relationships with existing customers to ensure long-term satisfaction.
- Coordinate with the technical support team to ensure efficient resolution of escalated issues.
Requirements
- Proactive, self-motivated, and capable of working independently.
- Strong knowledge of Windows, Android, and iOS operating systems.
- Proficiency with Office 365 tools.
- Exceptional written and verbal communication skills.
- Familiarity with customer support tools like Zen Desk, Fresh Desk, or similar platforms.
- Experience supporting bespoke software applications.
- Strong interpersonal skills with a customer-first mindset.
- Proven ability to multitask and prioritize effectively in a fast-paced environment.
- Previous experience in customer service, ideally within a SaaS or technology company.
What We Offer:
- Flexible working options (hybrid model).
- Opportunities to contribute to an innovative and growing industry.
- Supportive team culture with career development opportunities.
If you’re passionate about solving customer problems and delivering outstanding customer experiences, we’d love to hear from you! -