As the Customer Support Services Team Lead your main responsibility is to consistently ensure high levels of Customer Satisfaction. You are responsible for developing the capability and capacity required to support our customers both in the UK and internationally. You will also liaise regularly with Customers, Suppliers and central support functions.
Use your supportability experience and determination to influence and advise the various business functions, engineering, project managers, bid teams, services and portfolio managers, and sales by promoting and implementing ILS activities. In addition, supporting the projects by identifying and managing ILS risks.
Primary Job Purpose
* To provide strong and visible leadership to the Customer Services Support Team and across the Business Unit, developing and executing Customer Support plans to achieve our Customer Satisfaction objectives.
* To support sustainable and profitable business growth by developing team capability and capacity across the Customer Support Services function.
* To promote the brand and products so customers, partners and suppliers value our honesty and integrity, and have confidence in our ability to successfully meet their needs.
* To promote a healthy working environment that will create a high performing team, retain, grow and attract talent.
* To liaise with customers and build relationships. Take ownership of customer's issues and follow problems through to resolution.
* Work with the ...