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This range is provided by Intec Select. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
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Unlocking Growth for AI Startups and Scale-Ups with Top Talent
Overview:
An exciting opportunity has arisen with an award-winning IT Managed Service Provider to join as a 1st Line Support Engineer.
They are looking for a dynamic and ambitious individual who prides themselves on providing a high level of delivery and expertise in their performance. The successful candidate will have experience working in a fast-paced environment, be able to work to tight deadlines and be confident in offering excellent customer service.
Role & Responsibilities:
1. Responding to inbound calls effectively
2. Logging customer issues, queries and requests into the internal ticket management system
3. Providing 1st line Server, Network & Desktop technical support
4. Conducting hardware configurations and software installations
5. Managing and working to internal and customer SLA's, escalating problems when necessary
6. Creating and maintaining infrastructure documentation tailored to individual clients needs
7. Taking proactive end-to-end ownership to resolve issues when they arise
8. Managing client expectations through clear communication
Minimum Requirements:
1. 0-2 years’ experience in a similar role
2. Active Directory
3. MS Windows
4. Office 365
5. Customer-facing experience
6. Confident working to client Service Level Agreements (SLAs)
7. Experience working in a broader service delivery function
8. Able to confidently support multi-site clients
9. An analytical problem solver who can work autonomously
Package:
* Salary up to £32,000
* Support with Certifications
* Many more excellent benefits
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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