Home Grown is not your typical Club its where business meets unusual: entrepreneurs, investors and innovators converge to redefine what it means to network and connect.
As a Membership Sales Executive, you will be at the heart of our ground breaking community.
Why Home Grown?
Unique environment: Home Grown is the first of its kind.
Join our family:Become part of the lifeblood of our Club we are not just a venue; we are a lifestyle.
Career growth:Elevate your career within a renowned establishment, with opportunities for advancement and skill development.
Exceptional standards:Embrace our commitment to excellence in service, where attention to detail and impeccable presentation are paramount.
Innovative atmosphere:Immerse yourself in the exciting energy of Home Grown.
What are we looking for?
Sales and Community
Drive membership acquisition: new enquiries, show-arounds, general enquiries, application process.
Work fluently, using initiative on best practices and sales workflows including the PeopleVine CRM.
Make proactive sales calls to qualified leads to introduce the community and establish the needs of the prospective member.
Maintain clear and consistent messaging in line with the clubs core values, brand narrative and sales goals.
Follow the Membrane sales process to target prospective members.
Attend weekly sales meetings to provide an update on progress with regard to sales workflows.
Use the existing CRM and reporting structure to provide detailed monthly updates on all sales activity in line with sales workflows.
Attend member events to meet with existing members and identify future prospects.
Attend external networking events to increase awareness of the club and target potential new members.
Develop relationships with members and potential members with a view to forming recommendations to improve the membership experience.
Collate and share membership feedback.
Proactively suggest ideas for new events, societies and parties that both develop the membership experience and drive club revenue and profitability.
Ensure that the processes to safeguard and protect the security and integrity of the customer database are followed under GDPR guidelines.
Membership Retention
Work to agreed monthly, quarterly and annual renewal targets.
Handle prospective and existing members in such a way that sales and profitability are maintained.
Maintain the renewals tracker and update on member renewals / leavers weekly.
Support the member transition to auto-renewals.
Ensure the Management team are aware of any members specific feedback or requirements.
Ensure the phones are covered at all times and make the Reception team aware if everyone is out of office.
Ensure that any requests (whether verbal or written) to terminate or amend membership are dealt with efficiently and that every effort is made to retain the member.
Deal with complaints calmly and tactfully and suggest a reasonable course of action to resolve any complaints.
Financial
Remain within annual departmental budgets and plans.
Follow the Clubs processes and procedures at all times.
In return, what do we offer?
A supportive and inclusive work environment where your contributions are valued.
Generous commission scheme.
Opportunities for career advancement and training, including access to exclusive events and networking.
Competitive salary and pension.
Private health insurance and Employee Assistance scheme.
Gym and retail discounts.
Complimentary meals on duty.
In-House experiences at both Home Grown and Home House.
Wagestream.
If you feel this is the perfect role and environment for you, please share your CV. We look forward to hearing from you!
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