High Grade Messaging (HGM) sits within the UK Strategic Command, Defence Digital OPERATE area and forms part of the team structure providing 24/7/365 service delivery, to a select customer base, within the UK and overseas.
As a Service Desk Analyst, you’ll be within the team responsible for undertaking 24/7 management of a Message Handling System (MHS) and the ‘Approach and Use’ at the Communications Centre (Commcen) Plymouth.
You’ll be part of a 16 person, 24/7, shift-working team, supporting the delivery of HGM across defence, processing formal signal messages and advising of delays/issues in relation to reception and delivery, and maintaining controlled access to the Commcen.
High Grade Messaging is being replaced by Military Messaging, with service transition work already underway.
Responsibilities
Processing formal signal messages for input into our IT MHS, taking ownership of signals from originators via approved IT media, ensuring they conform to procedural rules; being responsible for ensuring the timely distribution of signal messages, precedence priority and above, including during silent hours.
Recording and determining the transmission path and forward for preparation; monitoring and vetting out-of-hours signal traffic and call out where necessary, monitoring and reporting message irregularities and equipment faults appropriately.
Managing the signal process by recording and distributing messages, according to protective marking and ‘Descriptors’, in accordance with current security regulations, whilst maintaining the protected document register.
Preparing the special handling signals or material for onward delivery, by means of suitably cleared IT MHS, initiating service action as required.
Managing the publication of instructions and guidance presented in Standing Orders, Security Orders, Operator Instructions, Local Orders and Communications publications.
Ensure the timely filling of all bid equipment at crypto key material changeovers and any corresponding accounting and destruction. Maintaining records of a controlled access to Commcen, in accordance with local instructions and requirements.
Supporting the Commcen Manager by taking on additional roles such as Deputy Unit Security Officer / IT Security Officer / Terminal Area Security Officer, Assistant Health and Safety and Building Controller, as required.