Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It With Pride.
Reading Science Centre is the Global Science Centre for Mondelez International. In addition to providing research and scientific services to its parent company, it also provides a range of scientific services to other companies operating in the food and pharmaceutical industries.
This role plays an important part in supporting the Commercial Life Science team. You manage incoming customer enquiries from various channels – email, phone, and the internal system - MyRSSL, asking the right questions to understand their requirements, identifying and liaising with appropriate technical colleagues and administration functions to ensure timely and accurate communication.
How you will contribute
* Client Engagement: Managing incoming emails, phone calls, and MyRSSL inquiries to prepare accurate quotations/proposals and deliver timely updates on ongoing projects.
* Strong Communication Skills: Building and maintaining excellent relationships with clients and internal technical teams.
* Effective Multitasking: Handling inquiries from multiple clients across various channels simultaneously while maintaining high service standards.
* Proactive Outreach: Sending targeted outreach emails and conducting initial scoping calls with small or dormant accounts to drive new business opportunities.
* Account Management: Serving as the primary point of contact for assigned accounts, focusing on maximizing existing business and identifying new growth opportunities.
* Additional Support: Assisting the Commercial Life Science team with other tasks as needed to achieve business goals.
What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:
* Educated to degree or professional qualification standard in a science subject.
* Intermediate level for MS Office (Word, Excel, and PowerPoint).
* Proven excellent communication and relationship-building skills.
* Retail account management demonstrating credibility with senior stakeholders.
* Ability to maintain calmness while multitasking with several stakeholders and re-prioritize in changing environments.
* Excellent communication skills with the ability to adapt personal style to others’ preferences and translate complex scientific information into simple terms.
* Ability to manage stakeholders and keep key partners updated on progress.
* Peer Relationships - Collaborative style with the ability to build partnerships both internally and externally, quickly finding common ground and solve problems for the good of all.
* Previous Inside Sales / Customer Service or Account Management experience in a scientific setting.
* Multitasking / fast-paced environment / managing several communication channels.
More about this role
Business Unit Summary
Reading Scientific Services Ltd (RSSL) is a cutting-edge contract research organization (CRO), providing research, analysis, and consultancy to the food, consumer goods, and life science sectors. Whether we are creating new products, validating medicines, or solving investigations, we take pride in being a leader in our field, serving clients from across 70 countries. Enriched by our parent company, Mondelēz International, our team is committed to transforming lives through science, innovation, and collaboration.
Curious about us and want to learn more?
RSSL is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type
Regular Account Management Sales
About us
RSSL is a leading UK Contract Research Organisation, trusted by the world’s most innovative Life Sciences and Food companies to deliver innovative solutions to real-world problems to help make our world safer, healthier, and more sustainable.
Our fast-growing, diverse team of more than 350 scientists, consultants, and technical experts work on cutting-edge drug development and food formulation projects to ensure the foods we love and the medicines we trust are safe, effective, and of the highest quality. We are proud of who we are, the work we do, and the impact we make.
We’re excited about the future. We see opportunity in change, possibility in science, and the potential to transform lives for the better. If you feel the same way, take your next step with us and let’s make a positive impact together.
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