Customer Support Expert (Technical Support)
High Performer. Tech-savvy. Customer focused. Solutions-provider. If you are these four things, youll feel the satisfaction of I smashed it every day as you shut your computer... This is that kind of job!
Working within our award-winning contact centre in Cobalt Business Park, Newcastle. Our Technical Support Experts help customers get the best out of their Sage products and take pride in giving the best quality advice. They are the frontline support for businesses and accountants who use our Sage products in their everyday business lives, and experts for our customers requiring advice or facing any technical problems.
This is a complex role that requires a logical and methodical approach to issues, as well as a real understanding to deliver the best customer service for our customers. Itll be up to you to help our customers understand their products and overcome challenges, as well as promote additional products and services through conversations.
Whats In It For You?
As well as some fantastic benefits, youll gain expert knowledge of Sage software products, built up through our new hire journey and with the support of an award-winning training team. Youll have 5 weeks of class-room based training, followed by further coaching and support as you go live with our customers. Once youve gained your product knowledge you will have developed skills to launch your career even further with...