Our client, a financial services organisation based in Barrow-in-Furness, is growing their complaints team and is seeking a complaints handler. This is a mostly on-site role with some remote options.
The Role:
* Support customers where complaints are escalated, investigating, resolving and communicating the outcome of complaints in an effective and timely manner.
* Engage with customers via various channels including telephone, email, and post.
Key Skills / Experience Required:
* Some complaint handling experience from working in business within a regulated industry.
* Good customer service skills.
* Good communication, both written and verbal.
Full specification available.
Please apply, and if suitable, you will be contacted by James Evans from TRR.
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