Complaints Handler Full Time and Permanent £24,570 Office Hours You will play an integral role within the complaints team, responding to both customer complaints and third-party communications received by email, letter, and phone call. You will be a confident decision maker and have a comprehensive understanding of the clients, the processes, industry compliance and regulatory requirements. We are looking for you to have relevant experience handling complaints, Grade C/4 or higher in GCSE English and be self motivated. Responsibilities: - Accurately recording all customer complaints - Managing own workload/time - Write clear and concise complaint responses - Complete comprehensive investigations Apply now for further information