Job Title: IT Technical Customer Support
Salary Range: £33-£38k
Location: Ashburton - Hybrid
The Role:
We are working with a fast-growing, cutting-edge professional services company who are looking for a Technical Customer Support Technician. This is not just another support role-it's a chance to play a pivotal part in shaping the future of a dynamic organisation while advancing your own career in a collaborative environment.
Company Benefits:
* Paid Training & Individual Personal Development Plans Salary plus
* Commission/Bonus Schemes
* Sick Pay & Holiday Pay
* Staff Referral Scheme
* Personal Trainer
* Flexible Working Arrangement Incentives, Rewards & Social Events
* Staff Parties & Fundraiser
* Life Assurance with MetLife
* Employee Assistance Programme (for you & your family)
* Medicash Health Cash Plan
Key Responsibilities
Delivering high-quality resolutions to technical issues raised by end users. With comprehensive training and accreditation in the supported technologies, you'll play a key role in providing an excellent customer experience.
* Provide technical support via phone and a dedicated support portal.
* Diagnose and resolve technical issues related to end-user devices and server environments.
* Monitor customer infrastructure environments.
* Document and track support requests in the ticketing system.
* Offer guidance and training to end users.
* Escalate unresolved issues to engineering teams or vendors.
* Follow established support policies and procedures.
Participate in projects and company initiatives as required.
Technical requirements
* 2+ years of experience in technical support
* Experience supporting Azure infrastructure (training and certifications provided)
* Understanding of networking components, including identity management, DNS, DHCP, and security management
* Strong communication skills to clearly assist clients and troubleshoot issues
If you're looking for a role where you can grow, innovate, and be part of a supportive team, apply now!