Join to apply for the Customer Support Adviser role at NFU Mutual.
This range is provided by NFU Mutual. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Salary up to £27,000 per annum (depending on experience)
About the Role:
As an NFU Mutual Customer Support Adviser you’ll be the backbone of the team in our Thornbury office where you’ll deliver the best possible customer service to new and existing customers. This is a truly varied role where you’ll have the opportunity to focus on your own continuous development.
We’re a team that puts our customers at the heart of everything we do. It’s what we’ve built our reputation on and as a Customer Support Adviser you’ll focus on bringing your personality to the role and establishing long term, effective relationships with new and existing customers. We’re all about warm personalities, quality conversations and a customer-first attitude, so you’ll be fully trained before promoting and selling NFU Mutual products and services that meet our customers' needs.
As part of our thriving and vibrant team, you’ll handle a wide range of customer queries within the agency. Your day-to-day tasks will include reviewing and amending policies, managing correspondence, processing renewals as well as providing quotations - all whilst building long-lasting customer relationships. We’ll provide everything you need to develop your knowledge and skills to ensure you provide the best possible service to our customers when discussing NFU Mutual products and services professionally and compliantly.
Always delivering a consistently good experience to customers, you’ll meet the requirements and standards of NFU Mutual, the Training and Competence Scheme and our regulators.
About You:
You’re enthusiastic, willing to learn and open to new ideas. You bring an approachable style to building relationships with customers and colleagues alike. You’re patient and reassuring, and always willing to go at the customers’ pace. You’ll make our insurance customers feel comfortable, whether you’re discussing a policy renewal, answering general queries, or looking at new insurance opportunities. To join our team, you will have:
* Experience working with a customer service environment (ideally within a telephone based role)
* Experience working within Insurance or experience of working within a regulated environment
* Proficient in the use of computers and common software applications i.e Microsoft applications
* Strong customer focus skills with a flair for delivering excellent customer service
* Ability to demonstrate excellent attention to detail and accuracy skills
At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:
* Annual bonus (up to 10% of salary)
* Contributory pension scheme, up to 20%, including your 8% contribution
* 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
* A Family Friendly policy that helps you balance your work and family responsibilities
* Access to savings at High Street brands, travel and supermarkets
* £20 contribution to a monthly gym membership – subject to T&Cs
* Health and wellbeing plan - cashback for dentist, opticians, physio and more
* Employee Volunteering - volunteer in the community for one day each year
* Unlimited access to Refer a Friend £500 bonus scheme
* Life Assurance cover of 4 x salary
* Employee discounts of 15% on a range of NFU Mutual insurance policies.
Seniority level
Associate
Employment type
Full-time
Job function
Customer Service and Administrative
Industries
Insurance
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