The Customer Support role is a crucial position within the business, primarily focused on providing exceptional service and support to the clients and customers. The role involves direct interaction with customers, problem-solving, and ensuring customer satisfaction. Client Details Our client is a large-scale enterprise in the retail industry, with a team of over 1,000 employees. Specialising in air conditioning products, they have a strong market presence globally turning over £5 Billion a year. They have 6 offices in the UK, this role will be based out of there Bradley Stoke office in Bristol. Description Provide excellent customer service and support Handle customer inquiries and complaints Assist with product information and advice Resolve issues promptly and professionally Coordinate with other departments for customer service delivery Maintain customer records and databases Participate in team meetings and training Adhere to company policies and protocols Profile A successful Customer Support should have: Relevant educational qualifications Excellent communication and problem-solving skills Ability to work in a team and independently Knowledge of customer service principles and practices Proficiency in relevant computer applications Job Offer A successful Customer Support should have: Relevant educational qualifications Experience in customer service or sales role Excellent communication and problem-solving skills Ability to work in a team and independently Knowledge of customer service principles and practices Proficiency in relevant computer applications