Job Description - Conference and Events Sales Executive (Planning) (HOT0BIJO)
Job Number:
HOT0BIJO
Work Locations
Hilton London Tower Bridge Hotel 5 More London Place, Tooley Street London SE1 2BY
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK'S #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!
The Hilton London Tower Bridge is a fully refurbished contemporary 248 room hotel. Its location makes it a well-known and ideal accommodation for business travellers and families. The hotel boasts 2 floors of modern meetings and events spaces. Its main restaurant offers a mixture of modern British and International cuisine. In addition, the Two Ruba bar provides a wide range of sophisticated and expertly crafted cocktails and drinks for the guests. This endeavour for perfect service makes employment in the hotel an outstanding career opportunity for every hospitality professional who wants to learn new tricks or extend existing skills. Since the hotel sits just right next to the London Bridge station, which connects to the London Underground network via Northern and Jubilee Line, and London bus network via several bus routes, it can be reached easily from almost every direction and distance.
A WORLD OF REWARDS
* Annual Salary of £28,000
* Smart uniform provided and laundered
* Free and healthy meals when on duty
* Grow your Career!
* Personal Development programmes designed to support you at every step of your career
* A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
* Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
* Team Member Referral Program
* High street discounts: with Perks at Work
* Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
* Guest Experience Day: 1 night stay with dinner and breakfast after successfully passing probation
* Modern and inclusive Team Member’s areas
A Conference and Events Sales Executive – Planning is responsible for the successful event sales and planning and overall execution of all Groups, Conference & Events that take place within the Hilton London Tower Bridge Hotel.
What will I be doing?
A Conference and Events Sales Executive – Planning is responsible for the successful event sales and planning and overall execution of all Groups, Conference & Events that take place within the hotel. This position will interact frequently with customers and Guests to learn about their needs and develop relationships from which to earn repeat and expanded business.
Specifically, you will be responsible for performing the following tasks to the highest standards:
* Maximise all Conference and Events revenue opportunities through upselling of function items
* Receive and convert incoming relevant enquiries to achieve targets and maximize revenue
* Build strong relationships with customers to fully understand their needs
* Plan conferences and events and prepare Banquet Event Orders for the Food and Beverage Operations Team. Ensure that all the information is accurate, confirmed and billing details documented and in line with the credit policy.
* Meet & greet nominated conference contact or organizer to check on their satisfaction and the setup of the meeting rooms on the day of the event.
* Conduct Show rounds for companies & agents in line with the Company policy.
* Support the Food & Beverage operations and room reservations team with information as required.
* Handle all client questions / requests as needed
* Prepare relevant invoices & final bills and liaise with clients accordingly.
* Manage Group Masters post event to ensure full payment is received
* Maximising efficiencies through smarter use of the systems
* Manage & Maintain Administrative tasks on FDC (conference and banqueting system) in line with property super-user
* Track and maintain Upsell revenue based on targets given
* Conduct customer surveys and gather feedback
* Handle complaints as needed and work in collaboration with Operations teams to resolve customer complaints
* Adhere to and comply with Health & Safety policies and procedures
What are we looking for?
A Conference and Events Sales Executive – Planning, serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
* Demonstrate excellent customer service and relations skills
* Previous experience in a Conference and Banqueting function or customer service role in the hotel/leisure sector
* Excellent organisational and planning skills
* Accountable and resilient
* Flexibility to respond to a range of different work situations and demonstrate effective problem resolution
It would be advantageous in this position for you to demonstrate any of the following:
* Knowledge of the hotel conference and banqueting management systems
* Previous experience in conference and banqueting or customer service experience
EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.
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