Complaint Manager/Handler - PENSIONSOffering between £45,000 - £50,000 per annum Accepting candidates from Bristol, Ipswich, Manchester and Edinburgh Permanent Hybrid working (3 days in office) About The Role In the role of a complaint handler, you will serve as the primary point of contact for addressing customer concerns and resolving issues effectively and efficiently. Your responsibilities will involve investigating complaints, gathering relevant information, and liaising with various departments to ensure swift resolution. As a crucial link between the company and its customers, you will use strong communication skills to listen empathetically to grievances, demonstrate understanding, and provide clear explanations of actions taken. Moreover, you will play a pivotal role in identifying recurring issues, contributing to process improvements, and maintaining customer satisfaction levels. Additionally, you will assist with completing detailed reports on a regular basis, both internally for the company's records and where required, externally for our clients, providing transparency and insight into the complaint resolution process.Roles and Responsibilities * Investigating complaints and drafting acknowledgements and final responses within the regulatory timeframes* Communicating with clients to attempt resolution at the first point of contact and keep them updated throughout the resolution process* Accurately recording complaints, ens...