Role Purpose:
The People Consultant will be a highly proactive People Professional with a commitment to continuous improvement, professional development, and an influence for best practice. They will confidently manage all aspects of employment relations including, but not limited to, disciplinary, grievance, capability, absence, performance, probation, and whistleblowing. They will support organisational change and restructures, enabling the organisation to implement change successfully.
Applying coaching techniques and questioning with managers, colleagues, and stakeholders is integral to the expected standard of practice. They may also mentor junior colleagues to support their development. The People Consultant will manage complex case work with stakeholders across all areas of People and Change matters. They will ensure that employment relation support to the organisation is consistent and a positive experience for all stakeholders. The ability to identify and navigate risks quickly with clear direction and an outcome-focused approach is essential. Leading project work streams for service improvement will require collaboration with peers across People and Change as well as colleagues across the organisation.
The People Consultant will demonstrate resilience in the face of setbacks, uncertainty, or ambiguity to seek a resolution. They will act as a critical friend, provide skilled coaching techniques, influence with confidence, and maintain momentum on all areas of work.
Work Context:
The People Consultancy team is part of Business Partnering and Employment Practice within the People and Change Service. The team is managed by the People Consultant Lead. The team supports the council in achieving its ambitions for the benefit of Surrey residents. It drives transformation and organisation-wide cultural change and works in a culture that is enabling, evidence-based, forward-looking, risk-aware, and driven to achieve.
Representative Accountabilities:
Analysis, Reporting & Documentation
* Assess or conduct analysis, presenting results and recommendations on managing complex situations to support decision-making.
* Analyse and make recommendations for improvement or development of existing systems, processes, or policy.
Service Delivery
* Maintain, develop, and review systems, processes, procedures, and working methods to maximise service quality, efficiency, and compliance.
* Provide specialist/professional advice and recommendations within specific parameters to support informed decision-making.
Planning & Organising
* Plan workloads and secure resources to enable the team/s to achieve a quality service.
* Lead projects and reviews within a defined area of work as directed by their manager to support and enhance service delivery.
Finance/Resource Management
* May assist with budget/resource management in accordance with the organisation's policies and procedures.
* May have delegated responsibility for a budget(s).
People Management
* May manage a team operating in a well-defined specialist area or oversee the delivery of a range of support services to a service or function.
* Monitor and support the performance management and development of team members to ensure that individual contributions are maximised.
Duties for all Values: To uphold the values and behaviours of the organisation.
Equality & Diversity: To work inclusively with a diverse range of stakeholders and promote equality of opportunity.
Health, Safety & Welfare: To ensure health & safety policies, procedures, and legislation are implemented, communicated, and managed.
Personal Characteristics:
* Professional qualification or evidence of knowledge and understanding of appropriate business disciplines.
* Comprehensive knowledge of computerised business systems in terms of functionality and capability.
* Knowledge of principles, practices, policies, and procedures relating to business planning and financial and organisational management.
* Proven written and oral communication and interpersonal skills with good negotiation and influencing skills.
* Ability to understand, meet, and exceed customer expectations.
* Ability to work on own initiative, with solution-focused problem-solving skills.
* Ability to manage a range of projects through to completion.
* Previous practical or professional experience in a specialist area or supporting service teams and/or providing support to the public.
* Previous management experience including staff supervision, development, and organisational skills.
Connect2Surrey is a trading style of Surrey & Kent Commercial Services LLP - A joint venture between Surrey County Council & Commercial Services Kent Ltd. Connect2Surrey is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
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