First Things First - What We Can Offer You Excellent salary and benefits package Private health insurance with Vitality Company pension scheme A generous annual leave entitlement plus a personal leave entitlement A discounts and cash back scheme A one-off Home Office Allowance 24 weeks’ Maternity/adoption and 8 weeks’ Paternity leave at full pay (terms apply) Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances) Cycle to work scheme via Cyclescheme Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech Simscout referral scheme - earn £££ if you refer a friend to work here Simpeep outreach fund - financial support for employees experiencing unforeseen financial hardship Opportunities for career progression and development Casual dress and relaxed office environment The Job The Customer Support Associate is the first point of contact for BigChange customers. You will manage your calls capturing required details, categorising items, and efficiently assigning to the relevant resolver group. Location: Leeds Salary: Up to £24,000 What You’ll Do Troubleshoot and diagnose hardware and software issues. Take ownership of customer issues through to resolution including coordination between multiple teams and platforms providing timely updates throughout. Prioritise and manage your busy ticket workstream. Ensure no delay in investigation is caused by capturing the correct required details / examples. You may be the whistle blower and get the first call of a wider issue, or identify a trend that requires escalation. While working independently, be conscientious of team requirements at all times. What You’ll Bring Good verbal and written communication skills. Ability to prioritise and manage time at pace. Proficiency in multitasking across systems and applications. Team-oriented mindset and ability to thrive in collaborative settings. Ownership of workload and tasks. Ability to explain step-by-step solutions with patience. Tailored approach to meet individual customer needs. Upbeat and proactive can-do attitude. Core values required of all Simpro, AroFlo, BigChange & ClockShark employees: We Are One Team We Are Customer Centric We Are Growth Minded We Are Accountable We Celebrate Success If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV and covering letter.