We are currently looking for a Complaints Handler to work as part of the resolution team, with a well-established Chemical Manufacturer based in Hertfordshire who supply their products on a global scale! The role gives the Complaints Handler the opportunity to join a developing team, at an exciting time who strive to provide an exceptional customer experience and revolutionise how complains are handled and resolved!
Key responsibilities for the Complaints Handler:
Resolve customer complaints relating to orders, deliveries, damaged goods and incorrect pricing.
Provide first contact resolution and ensuring that customers are kept up to date and a resolution is reached.
Work proactively to understand and manage key issues/problems and drivers of customer satisfaction, using root cause analysis to drive both corrective & preventative actions, continually working to drive continuous improvements
Represent the company principles and values through each customer interaction, ensuring it is friendly, professional and efficient.
The Complaints Handler must take a proactive approach in ensuring customers are well informed, from initial communication through to completion.
Coordinate internal and external investigations to ensure a timely resolution is achieved, maintaining accurate records of decisions made and processing and approving credit notes and returns. Experience of the Complaints Handler:
You will have experience working in a fast-paced customer service administ...