* One of the UK's best companies to work for
* Hybrid working (2 days in the office per month)
About Our Client
This multi award winning business are centrally located and offer a huge array of benefits. They have a sociable and fun culture, a diverse population, fantastic training, and clear opportunities to progress your career. Here, you can work from home most of the time, spending 2 days per month in the office, or more if you want to. Offices are based in Nottingham City Centre. The first 12 weeks are office based, in the centre of Nottingham.
Job Description
● Have effective conversations with our customers to understand their individual
circumstances and agree on a suitable solution from a range of options that will support
them going forward
● Understand regulatory/industry requirements when speaking with customers and ensure
that you remain compliant
● By understanding the customers circumstances that led them to financial difficulty, you'll
support, educate and signpost to external support to help set them up for success with
credit going forward
● Use your judgement when assessing the right outcome for the customer
● Support our customers through a range of challenging and sensitive situations taking
into account any vulnerabilities that may be present
The Successful Applicant
● An excellent verbal communicator
● Passionate about delivering great customer service
● A natural problem solver focused on getting the right outcomes
● Ability to empathise with customers who may be experiencing a difficult stage in their life
● Proactive about your own learning and development
● A confident and personable individual
● A high level of resiliency that equips you to deal with the challenging and sensitive
situations our customers may be facing
● Ability to pick up on signs of vulnerability and financial difficulty and be comfortable
exploring this with the customer in a sensitive manner
What's on Offer
Excellent benefits package including 25 days paid holiday + bank holidays
Opportunity to work mainly from home after the initial 12 weeks
Temp to perm role
Hours:
Monday to Friday
09:00 to 17:30
11:00 to 19:30
11:30 to 20:00
Additionally, you'll work every Saturday but you'll get Sunday off and an additional set day off during
the week.
Contact
Shannon McMenemy
Quote job ref
JN-092024-6534853
Phone number
+44 0115 948 6408