1st Line Support Engineer
Location: Greater Norwich
Contract: 6-Month Fixed Term Contract
Cooper Lomaz is partnering with a local business to provide essential IT support during a key project. We are looking for a proactive and customer-focused 1st Line Support Engineer who will be based on-site, providing both remote and in-person technical support across multiple locations.
About the Role
As a 1st Line Support Engineer, you will be the first point of contact for end users, offering high-quality technical support and ensuring smooth deployment of systems and applications. This role will require travel between sites, so a valid driving license is essential.
Key Responsibilities
* Provide 1st line technical support to users both on-site and remotely, troubleshooting and resolving hardware, software, and network issues.
* Perform Windows 11 deployments, including installation, configuration, and troubleshooting.
* Manage user accounts and permissions via Active Directory.
* Administer and support Office 365 applications, including email, OneDrive, Teams, and SharePoint.
* Maintain accurate records of work completed using ticketing systems.
* Travel between sites as required to deliver effective support.
* Collaborate with the wider IT team to escalate and resolve complex issues.
Key Skills & Experience
* Proven experience in a 1st Line Support or similar IT support role.
* Proficiency in Windows 11 deployment and troubleshooting.
* Strong knowledge of Active Directory and Office 365 administration.
* Excellent communication and customer service skills.
* Ability to work independently and as part of a team.
Want to know more about this role? APPLY TODAY!