As the Head of Customer Operations, you will play a pivotal role in shaping and growing the company's customer-focused functions.
You will be instrumental in establishing strategies, developing talent, and implementing best practices across the function to ensure regulatory compliance, operational efficiency, and outstanding customer satisfaction.
Client Details
This fast-growing, capital-backed financial services company is at an exciting stage of development, with ambitious plans to enhance and expand its operations. With strong leadership and a commitment to customer excellence, they are building a high-performing team to support their vision.
To help drive this growth, they are seeking an experienced Head of Customer Operations to join their Senior Leadership Team, working closely with the MD and FD to create and sustain a customer function that stands out in the industry.
Description
Reporting to the MD and indirectly to the company's overseas parent, this role will oversee multiple teams, including Customer Services, Onboarding, Complaints, Regulatory Quality, and Underwriting.
This office-based role offers a competitive base salary of up to £80,000, plus a 10% performance bonus.
1. Strategic Leadership: Work collaboratively with the MD, FD, and other SLT members to define and drive a customer-centric strategy that aligns w...