Red Recruitment is recruiting a Complaints Handler in Banbury to join our client, a premier contact centre outsourcing business, dedicated to delivering exceptional service to their clients.
This is a full-time, permanent position and the salary is £28,000 per annum.
Benefits and Package for a Complaints Handler:
Salary: £28,000 per annum
Hours: Monday - Friday, hours between 8am - 6pm
Contract Type: Permanent
Location: Banbury
Start date: ASAP
Supportive office
Career progression opportunitiesKey Responsibilities of a Complaints Handler:
Acknowledging receipt of complaints via letter, email, or phone from customers, Financial Ombudsman Service or other agencies and recording them on relevant databases
Investigating the details of complaints and determining company liability, utilising contacts
Accurately record details of complaints received through various channels (phone, email, online forms)
Thoroughly reviewing customer accounts, relevant documentation, and company policies to understand the root cause of the complaint
Making informed decisions to address complaints fairly, offering appropriate compensation or solutions within company guidelineKey Skills and Experience of a Complaints Handler:
Having a warm and friendly telephone manner is required
Experience using digital communication systems is preferred
Passion for delivering a great customer experience
Ability to demonstrate strong communication skills
Reliable, trustworthy, discreet and professional are key attributes required
Previous customer service experience is preferredIf you are interested in this position and have the relevant skills and attributes required, please apply now!
Red Recruitment (Agency)